Show customers a confirmation message after they accept an upsell offer. This builds trust by clearly showing the updated order details.
What is Claim Confirmation?
When a customer accepts a post-purchase upsell offer, the Claim Confirmation widget appears to confirm that their order has been updated. It displays:
A success message and icon
Updated order breakdown (original order + claimed items)
Price details including subtotal, shipping, discounts, and taxes
Setting up Claim Confirmation
Step 1: Enable the feature
In your offer's display settings, look for the Claim Confirmation section. Toggle it on.
Step 2: Customize the message
Setting
Default value
Description
Message
"You've accepted the deal!"
Main confirmation heading
Description
"Your order has been updated – see below"
Supporting text
Icon
Bag
Icon displayed with the message
Icon color
Subdued
Color of the icon
Background color
Subdued (light grey)
Background of the confirmation area. Options: Light grey, Transparent
Step 3: Customize labels
You can customize all the order breakdown labels:
Label
Default text
Original order
Original order
Subtotal
Subtotal
Shipping
Shipping
Claimed from offer
Claimed from offer
Order discount
Order discount
Estimated taxes
Estimated taxes
Item(s)
item(s)
Total
Total
Show
Show
Hide
Hide
Step 4: Save
Save your settings. The claim confirmation will appear to customers after they accept your upsell offer.
Multi-language support
Claim confirmation labels can be translated for multi-language stores. Go to the Translation settings to provide translations for each label in your store's languages.
Availability
Claim Confirmation is available for Post-purchase upsell offers. It appears immediately after the customer clicks the accept button on the post-purchase page.
