Changelog

A concise record of updates, improvements, and fixes in the Joy Subscription app to help merchants quickly understand what’s new and what’s changed.

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May 15 - Subscribers Tab Moved to Subscriptions Page

Relocates the Subscribers tab inside the Subscriptions page, giving you a single unified place to view both your subscriptions and the subscribers behind them without switching between separate menu items.

May 14 - Cancellation Flow

Adds a customizable retention flow that engages subscribers attempting to cancel or pause, offering tailored actions (discount, gift, product swap, skip, change frequency) based on the reason they select. Helps merchants reduce churn and capture feedback before subscribers leave.

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Apr 6 - Trial Period

Offers new customers a discounted or free first order on any subscription plan, helping merchants reduce signup hesitation and convert more first-time buyers into long-term subscribers. Set the discount, duration, and post-trial behavior per plan, and Joy Subscriptions handles billing automatically from trial to full price.

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Apr 1 - Activity Logs for Subscription Details

Provides a complete audit trail for every subscription, showing all changes made by merchants, customers, or the system — including edits to products, pricing, frequency, payment methods, billing attempts, and emails. Helps merchants understand exactly what happened to each subscription and when, with before/after data comparison and the ability to retry failed payments or resend emails directly from the log.

Mar 31 - Upgrade Notification for Selling Plan V2

Introduces email and in-app notifications for stores still using Selling Plan V1, inviting them to upgrade to the latest version. Merchants can request an upgrade directly through a one-click "Contact for Upgrade" button that opens a support conversation automatically.

Mar 27 - Inventory Forecasting

Provides a forecasting tool that estimates the quantity of each product needed to fulfill upcoming subscription orders over the next 7 days, 1 month, 3 months, or 6 months. Includes restock alerts when current inventory falls below forecasted demand, helping you plan ahead and avoid stockouts.

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Mar 27 - Performance Analytics

Introduces a comprehensive analytics dashboard with four dedicated tabs — Revenue, Orders, Subscriptions, and LTV — giving you detailed insights into subscription revenue breakdown, order trends, subscription growth, cancellation patterns, and customer lifetime value. Easily filter by date range and product, compare across periods, and track key metrics like recurring order rate, average order cycles, and net subscription change over time.

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Mar 16 - Order Notes for Subscriptions

Allows customers and merchants to add notes to upcoming orders, with an option to apply the note to all future orders at once. Notes from checkout are automatically carried over to every recurring order in the subscription.

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Mar 9 - BCC for Upcoming Order Emails

Allows merchants to add a BCC email address to subscription upcoming order notifications, ensuring a designated team member receives a copy of every reminder sent to customers before their next order is processed.

Mar 3 - Store Credit for Upcoming Orders

Allow customers to apply Shopify store credit to their upcoming subscription orders directly from the Customer Portal. Credit is applied before billing, reducing the charged amount automatically and improving the subscription payment experience.

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Jan 15 - Shopify Flow Integration

Add Shopify Flow compatibility for subscription events. Merchants can automate actions based on subscription creation, cancellation, renewal, or payment failure.

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Jan 2 - Joy Subscription SDK

Release updated SDK to support custom storefront integration and advanced subscription workflows. Developers can now embed subscription logic with greater flexibility.

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Dec 30 - Billing History

Introduce a dedicated billing history section for merchants. View all past charges from Joy Subscription, including subscription fees, transaction fees, and plan changes for full financial transparency.

Dec 26 - Shipping Setup for Subscription Renewals

Enable custom shipping configuration for renewal orders. Merchants can now define how shipping is calculated for recurring charges independently from the initial order.

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Dec 26 - Shipping Profile for Subscriptions

Support dedicated shipping profiles for subscription products. Configure shipping rules specifically for subscription items without affecting one-time purchase products.

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Dec 25 - Product Fixed Bundle Fixed Price Option

Add a fixed price option for product bundles. Merchants can now offer bundled subscription products at a predefined total price instead of dynamic pricing logic.

Dec 24 - Country Availability for Subscription Widget

Control where your subscription widget appears based on customer country. This allows merchants to restrict subscription offers to selected markets for better operational control.

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Dec 19 - Order Detail Management

Enhance visibility and control over subscription upcoming order details. Subcriber can now review, manage, and adjust order-related information more efficiently from the Customer portal.

Dec 15 - Apply & Remove Discount Code

Merchants can now manually apply or remove discount codes directly from subscription contracts. This provides greater flexibility when handling special cases or customer support requests.

Dec 12 - Tired Subscription Discount

Introduce tiered discounts for subscriptions based on quantity or commitment length. Reward long-term subscribers with better pricing and increase retention through structured discount levels.

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Dec 3 - Bulk Subscription Edit

Update multiple subscriptions at once. Edit status, frequency, pricing, and more in bulk to save time.

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Nov 10 - Product Fixed Bundle

Create fixed bundles with parent and child products. Automatically link products together so customers purchase the complete set as one structured bundle.. Explore

Nov 7 - Joy Subscription x Shopify POS

Sell subscriptions directly in-store via Shopify POS. Let customers subscribe at checkout in your physical store and manage everything in one unified system. Explore

Nov 4 - Set up flexible pricing plans for your store.

Choose the plan that fits your subscription volume and manage fixed fees and transaction fees transparently. Explore

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