Cut-off Day

The Cut-off Day feature in Joy Subscriptions prevents customers from being charged too closely together, ensuring a smoother subscription experience.

Introduction

The Cut-off Day feature is a new tool in Joy Subscriptions designed to avoid situations where customers are charged again too soon after their initial payment. This ensures a reasonable, transparent billing cycle, enhancing customer satisfaction.

Understanding the rule

Cut-off Day works as follows:

• Renewal Day: A fixed day of the month for subscription renewal (e.g., the 1st of every month).

• Cut-off Day: The latest day customers can place a new order in a billing cycle while maintaining the standard renewal schedule. If they subscribe after this day, the next charge will shift to the following cycle.

Example:

• Renewal Day: The 1st of every month.

• Cut-off Day: 15 days after the start of the renewal cycle (i.e., the 16th).

Without Cut-off Day	With Cut-off Day
A customer subscribes on October 28th and gets charged immediately. Their next charge occurs on November 1st, only a few days later.	A customer subscribes on October 28th and gets charged immediately. Their next charge is postponed to December 1st, avoiding back-to-back billing.

How to set up

The Cut-off Day feature is available only when the Subscription Renewal Day is set to a specific calendar day, rather than "The same day of the month as when the initial order was made."

Setup steps:

1

Create a new subscription in Joy Subscriptions.

2

Set the Subscription renewal day to a specific day of the month.

3

Enable Set cut-off days and input the desired number of days in the Cut-off days after field.

How does this benefit your store?

• Avoid customer dissatisfaction: Prevent customers from being charged again too quickly, fostering trust.

• Improve financial planning: Help your store predict and control revenue more effectively.

• Enhance service experience: Provide customers with more flexible and transparent billing cycles.

Overall

The Cut-off Day feature is an excellent way to improve the customer experience and streamline subscription management for your store. Make the most of this feature to elevate your subscription service!