# Change order schedule

<figure><img src="/files/4DuzDQzJTIQ1R7301L8b" alt=""><figcaption></figcaption></figure>

### **Introduction**

The Change Order Schedule feature is designed to provide both merchants and customers with flexibility in adjusting upcoming subscription delivery dates. This capability ensures that you receive your products when they are most convenient for you, enhancing overall satisfaction with your subscription experience.

### **Understanding the rule**

This new feature allows customers to modify the delivery date for their next subscription cycle. For example, if you’re subscribed to monthly cat food deliveries set to arrive on the 25th of each month, you can reschedule to receive your delivery earlier, such as on the 22nd, when needed.

<figure><img src="/files/iaolfO0SCcaLrdTZQGBy" alt=""><figcaption></figcaption></figure>

The Change Order Schedule feature benefits both merchants and customers, giving both parties the ability to manage and adjust subscription deliveries seamlessly.

### **How to set up**

#### **For merchants:**

{% stepper %}
{% step %}
Access **Joy Subscription** app.
{% endstep %}

{% step %}
Navigate to **Subscriptions**.
{% endstep %}

{% step %}
Select the subscription you need to reschedule.
{% endstep %}

{% step %}
Choose **upcoming orders**.
{% endstep %}

{% step %}
Click **Reschedule** under the **action** section and select your desired date.

{% endstep %}
{% endstepper %}

{% embed url="<https://app.arcade.software/share/o7WsZyAtTxv5qEgu9r6m>" %}

#### For customers:

{% stepper %}
{% step %}
Go to the **Customer Portal**.
{% endstep %}

{% step %}
Choose the subscription you want to reschedule.
{% endstep %}

{% step %}
Select **edit order**.
{% endstep %}

{% step %}
Pick the new delivery date you want.
{% endstep %}
{% endstepper %}

{% embed url="<https://app.arcade.software/share/ZJlwEux6VfXBq4oLCznm>" %}

{% hint style="warning" %}
**Note**: For customers, the Change Order Schedule feature only affects the immediate upcoming cycle. Subsequent deliveries will continue following the original subscription schedule.

![](/files/GstGovPqGmlN8wYGdwrE)
{% endhint %}

### **Overall**

With the Change Order Schedule feature, merchants and customers can have greater control over subscription delivery timing, ensuring a more tailored and flexible experience.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.avada.io/joy-subscriptions/features/customer-portal/change-order-schedule.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.