# Tag management

<figure><img src="/files/Q94anGt1zgvJGfqeKgq5" alt=""><figcaption></figcaption></figure>

### Introduction

**Tag Management** is a powerful feature in Joy Subscription that helps merchants automatically categorize subscribers and orders using customizable tags. This simplifies the process of managing customers, tracking orders, and gaining valuable insights into subscription behaviours.

### Understanding the Rule

**Types of Tags:**

1. **Customer Tags:**
   * **Active subscriber:** Tag for customers with at least one active subscription.&#x20;
   * **Paused subscriber:** Tag for customers with at least one paused subscription.&#x20;
   * **Cancelled subscriber:** Tag for customers with at least one cancelled subscription.&#x20;
   * **Expired subscriber:** Tag for customers with at least one expired subscription.&#x20;
   * **Inactive subscriber:** Tag for customers no longer having any active subscriptions.&#x20;
   * **Payment failure:** Tag for customers with a payment failure.
2. **Order Tags:**
   * **Subscription Order:** Applied to all subscription-related orders.
   * **First-time Order:** Tags the initial order of each subscription.
   * **Recurring Order:** Tags subsequent recurring orders (e.g., *Recurring Order #1*).

{% hint style="info" %}
**Tips:** You can use placeholders to define tags more clearly, leading to easier tag management.
{% endhint %}

### How to Set Up

Follow these steps to use the **Tag Management** feature:

{% stepper %}
{% step %}
**Access Tag Management**

Open the Joy Subscription app, navigate to **Settings**, and select **Tag Management**.
{% endstep %}

{% step %}
**Customize Tags**

Review the default tags for customers and orders, or rename them as needed. Tags for customers can include up to 255 characters.
{% endstep %}

{% step %}
**Save Settings**

Once your tags are configured, they’ll automatically apply to relevant customers and orders in your store.
{% endstep %}
{% endstepper %}

{% embed url="<https://app.arcade.software/share/XZyubVhAPSmrB1MQlL5d>" %}

### How Can This Feature Benefit Your Store?

* **Improved Organization:** Keep track of subscribers and order statuses with clearly defined tags.
* **Enhanced Insights:** Understand customer trends and behaviors to optimize your subscription strategies.
* **Streamlined Processes:** Use tags to filter and segment data, making marketing campaigns, retention efforts, and operational tasks more effective.

### Overall

With **Tag Management**, organizing and managing your subscribers and orders becomes effortless. Start using this feature to gain deeper insights into your subscription performance and provide a better experience for your customers!


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