Frequently Asked Questions

Answers to the questions merchants ask us most about Avada Age Verification.

Popup on Your Storefront

The popup isn't showing. What should I check first?

Four things, in order:

1. The app is enabled on the home page.
2. The campaign is active, not a draft.
3. The current page is inside the campaign's Display settings, which control which pages the popup appears on.
4. Your test location is inside the campaign's Country visibility.

See Quick Start.

It showed once and never again.

That is intended. Once a visitor passes the check, the app remembers it for that browser so they are not asked on every page. Test in a private window to see the popup again.

Can I show the popup only on certain products or pages?

Yes, through the campaign's display settings. See Set Up the Age Verification Banner.

Can I show it only in certain countries?

Yes, through country visibility on the campaign. Anyone outside the selected countries is not asked.

Campaigns

Can I run more than one campaign at the same time?

Yes. Several campaigns can be active at once, and the app decides which one a given visitor sees. See Running Multiple Active Campaigns.

Two of my campaigns match the same visitor. Which one wins?

Country targeting outranks page targeting. A campaign that targets the visitor's country wins over one that targets the current page more precisely. See Running Multiple Active Campaigns.

Which minimum age applies when campaigns overlap?

The age of the campaign that is actually shown. Because only one campaign is displayed per visitor, there is no blending of ages.

Verification & Content

What can I ask the visitor for?

A simple yes/no confirmation or a date of birth, depending on the verification method you pick on the campaign.

What happens to a visitor who fails the check?

Whatever you set as the underage action on the campaign, for example showing a message or redirecting them away.

Can I translate the popup?

Yes. Set the display language and write the popup text per language on the campaign.

Terms & Conditions Checkbox

What is the Terms & Conditions checkbox for?

It asks shoppers to accept your terms before they continue, separately from the age check. See Add a Terms & Conditions Checkbox.

Where can the checkbox appear?

On the locations offered in the campaign's placement settings. You also choose what the checkbox links to, normally your Terms of Service page.

The checkbox isn't blocking checkout.

The checkbox asks for acceptance at the place you put it. If shoppers can reach checkout by another route, they bypass it. Put the checkbox on the step every shopper passes through.

Still Stuck?

Open the live chat inside the app and send your store URL, the campaign name, and the page you tested on.