Set up automated email notifications for appointments and manage the business information shown in those emails.
Introduction
In the Notifications settings, you can configure the automated emails sent to customers—such as appointment confirmations, reminders, reschedules, and rejections. You can also update your business details, which appear in all customer-facing notifications.
Business Information
Add the contact information that will be displayed in your notification emails:
Business Name
Business Email
Business Phone
Customer Notifications
Turn on/off automated emails sent to customers.
Notification Types
1. Appointment Scheduled
Sent when an appointment is successfully created. Sent when:
A customer books an appointment
You manually create an appointment with “Approved” status
Payment for the booking is completed
2. Appointment Rescheduled
Sent when an existing appointment is moved to another date/time.
Sent when:
You update the appointment time
A customer reschedules through the self-service portal
The booking is moved to a new time slot
3. Appointment Reminder
Sends a reminder 24 hours before the appointment start time. Sent when:
Automatically 24 hours before the appointment
Applies to upcoming “Approved” appointments
Sent once per appointment
4. Appointment Rejected
Sent when you decline or reject an appointment. Sent when:
