The Appointment Rescheduled email is sent automatically when a customer’s appointment is rescheduled. Merchants can customize the subject, reply email, and content to match their brand.
1. What is this email for?
The Appointment Rescheduled email is sent automatically when a customer’s appointment is rescheduled.
This email helps to:
Notify customers about the change
Provide updated appointment details
Avoid confusion or missed appointments
2. Editable sections
✉️ Subject
The email subject shown in the customer’s inbox
Supports system variables
Default example:
Tip:
Make it clear that the appointment time has changed and include your store name.
↩️ Reply email
The email address customers reply to if they need support
Usually the store’s main contact email
Example:
Note:
Make sure this inbox is active and monitored.
3. Content
Merchants can edit the email content using the editor:
Supports formatting, lists, links, and images
System variables are supported
Default content:
Recommended content includes:
A clear reschedule notification
New appointment date and time
Next steps or instructions (if any)
4. Custom CSS (Advanced)
The Custom CSS section allows advanced email styling using CSS:
Fonts and colors
Spacing and layout
Heading or button styles
🔒 Notes:
Disabled by default
Cannot be enabled by merchants directly
Click Contact us to reach support if needed
5. Available Variables
The Available Variables section lists all supported variables for:
Email subject
Email content
📌 Notes:
No need to set values for variables
Use the correct syntax
Incorrect variables may cause missing information
👉 Best practice:
Only use variables listed in Available Variables to ensure correct email content.
