# 📧 Appointment Reminder Email

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#### 1. What is this email for?

The **Appointment Reminder** email is sent **automatically** to customers **before the appointment start time**, reminding them of their upcoming appointment.

This email helps to:

* Remind customers about their appointment
* Reduce no-shows
* Reconfirm the appointment date and time

#### 2. Editable sections

**✉️ Subject**

* The email subject shown in the customer’s inbox
* Supports system variables

**Default example:**

```
Reminder: Your upcoming appointment at {{shop.name}}
```

**Tip:**\
Start the subject with “Reminder” to make it clear and recognizable.

**↩️ Reply email**

* The email address customers reply to if they need support
* Usually the store’s main contact email

**Example:**

```
{{shop.email}}
```

**Note:**\
Make sure this inbox is active and monitored.

**⏰ Send reminder when**

* Select when the reminder email should be sent
* Example: **24 hours before**

**Tip:**\
Sending reminders 24 hours before the appointment is a common best practice.

#### 3. Content

Merchants can edit the email content using the editor:

* Supports formatting, lists, links, and images
* System variables are supported

**Default content:**

```
This is a friendly reminder about your upcoming appointment.
Date: {{appointment.date}}
Time: {{appointment.time}}
We look forward to seeing you!
```

**Recommended content includes:**

* A reminder message
* Appointment date and time
* A friendly closing line

#### 4. Custom CSS (Advanced)

The **Custom CSS** section allows advanced email styling using CSS:

* Fonts and colors
* Spacing and layout
* Heading or button styles

🔒 Notes:

* Disabled by default
* Cannot be enabled by merchants directly
* Click **Contact us** to reach support if needed

#### 5. Available Variables

The **Available Variables** section lists all supported variables for:

* Email subject
* Email content

📌 Notes:

* No need to set values for variables
* Use the correct syntax
* Incorrect variables may cause missing information

👉 **Best practice:**\
Only use variables listed in **Available Variables** to ensure correct email content.