📧 Appointment Reminder Email

1. What is this email for?

The Appointment Reminder email is sent automatically to customers before the appointment start time, reminding them of their upcoming appointment.

This email helps to:

• Remind customers about their appointment

• Reduce no-shows

• Reconfirm the appointment date and time

2. Editable sections

✉️ Subject

• The email subject shown in the customer’s inbox

• Supports system variables

Default example:

Reminder: Your upcoming appointment at {{shop.name}}

Tip: Start the subject with “Reminder” to make it clear and recognizable.

↩️ Reply email

• The email address customers reply to if they need support

• Usually the store’s main contact email

Example:

{{shop.email}}

Note: Make sure this inbox is active and monitored.

⏰ Send reminder when

• Select when the reminder email should be sent

• Example: 24 hours before

Tip: Sending reminders 24 hours before the appointment is a common best practice.

3. Content

Merchants can edit the email content using the editor:

• Supports formatting, lists, links, and images

• System variables are supported

Default content:

This is a friendly reminder about your upcoming appointment.
Date: {{appointment.date}}
Time: {{appointment.time}}
We look forward to seeing you!

Recommended content includes:

• A reminder message

• Appointment date and time

• A friendly closing line

4. Custom CSS (Advanced)

The Custom CSS section allows advanced email styling using CSS:

• Fonts and colors

• Spacing and layout

• Heading or button styles

🔒 Notes:

• Disabled by default

• Cannot be enabled by merchants directly

• Click Contact us to reach support if needed

5. Available Variables

The Available Variables section lists all supported variables for:

• Email subject

• Email content

📌 Notes:

• No need to set values for variables

• Use the correct syntax

• Incorrect variables may cause missing information

👉 Best practice: Only use variables listed in Available Variables to ensure correct email content.