The Appointment Rejected email is sent automatically to customers when their appointment is declined by the merchant or admin.
1. What is this email for?
The Appointment Rejected email is sent automatically to customers when their appointment is declined by the merchant or admin.
It informs customers that the appointment was not accepted and provides guidance on how to contact the store if needed.
2. Editable sections
✉️ Subject
The subject line shown in the customer’s inbox
Supports variables such as the shop name
Example:
↩️ Reply email
The email address customers can reply to for support
Usually the store’s primary email address
Example:
3. Content (Nội dung email)
Merchants can customize the email content using the editor.
The editor supports:
Text formatting
Links and images
System variables
Default content:
Recommended content includes:
A clear rejection notice
Contact information for further assistance
A polite and respectful tone
4. Custom CSS
The Custom CSS section allows merchants to further customize the email layout using CSS.
⚠️ This feature is disabled by default.
Please click Contact us to reach out to the support team if you’d like to enable it.
5. Available Variables
The Available Variables section lists all variables that can be used in:
The subject
The email content
📌 Note:
Variables are automatically replaced with actual data when the email is sent.
Only use variables listed here to ensure correct email rendering.
