Re-purchase Limit — Setup Guide

Open the rule and find the Re-purchase limit section

Open the rule you want the re-purchase cap to apply to and scroll to the Re-purchase limit section, which sits just above the Advanced Setting card near the bottom of the form.

• From your Shopify admin, open the Avada Order Limits app
• Go to Limits management
• Select an existing rule, or click Create new limit to start a new one
• Scroll to the Re-purchase limit section (just above Advanced Setting) — expand it if it is collapsed

Choose a re-purchase window

In the Re-purchase limit section, find the Limit customer re-purchase dropdown. Pick the period you want the rule's quantity or value cap to accumulate over. For the rolling-window options, an info banner reminds you: "For a period of time, total purchases from each customer cannot exceed limit."

Note: The dropdown only appears on Product, Collection, Customer, and Order limit rules. It is hidden on Product Blocking rules because blocking is not quantity-based.

Set a Custom time window (optional)

If you picked Custom time, a second field appears so you can enter the exact period.

• Enter a whole number in the Limit re-purchase period end input
• Choose the unit from the dropdown on the right: Hour(s), Day(s), Month(s), or Year(s)

Maximum values per unit:

Tip: Use Hours for flash sales or limited drops (e.g. "after 24 hours"). Use Months or Years for long-term allocation rules like subscription boxes or pre-orders.

Set a Re-purchase waiting period (optional)

If you picked Re-purchase waiting period instead, a Waiting period after each purchase box appears with the same After [N] input and unit dropdown (Hour(s), Day(s), Month(s), Year(s)) as in Step 3 — but the way it blocks customers is different:

• Custom time (Step 3) blocks a customer only after they reach the rule's quantity or value cap within the window.
• Re-purchase waiting period blocks a customer the moment they have any order in the window — regardless of quantity or value. Buying 1 item or 36 items triggers the same cooldown.

The info banner reads: "After each purchase, the customer must wait this period before they can buy again - no matter how many items they bought."

Use this when you need a flat "one order per customer every X days" rule — for example limited drops, fairly-allocated inventory, or subscription-style products — without tying it to a quantity threshold.

Tip: You can run a Re-purchase waiting period rule alongside a separate quantity-based rule (e.g. max 36 items per order) on the same limit. The two checks are independent — a customer can be blocked by either one.

Fine-tune how the period counts (optional)

A few extra checkboxes below the dropdown let you adjust how the window tallies each customer's purchases.

Reset repurchase at the start of the period

When you choose Once per month, Once per year, Custom time, or Re-purchase waiting period, the Reset repurchase at the start of the period checkbox appears.

• Unchecked (default): The window is a rolling period counted from each customer's first qualifying purchase. Example with "Once per month": a customer who buys on the 10th gets a fresh window on the 10th of next month.
• Checked: The window aligns to a fixed calendar boundary. Every customer's counter resets together at the start of each month, year, or custom cycle — useful for monthly allocations, fairness campaigns, or accounting periods.

Note: This checkbox is hidden when you select No re-purchase limit or Once per lifetime — those options have nothing to reset.

Exclude orders from count

Under Exclude orders from count, tick the order types that should not count toward each customer's running total:

• Exclude cancelled orders — an order that was placed and later cancelled no longer counts, so a customer is not blocked by a purchase they never completed.
• Exclude fully refunded orders — an order that was refunded in full no longer counts.
• Exclude voided orders — an order whose payment was voided no longer counts.

Note: These checkboxes appear whenever you select a re-purchase window. They are hidden only when No re-purchase limit is selected.

Save and verify

• Click Save in the bar at the top of the page

• Sign in to your storefront as a test customer
• Place an order that reaches the rule's quantity or value cap
• Try a second order with the same account — the app should block checkout with your configured message

Ask us to check this rule

Not sure the rule is set up correctly? With any option other than No re-purchase limit selected, an Ask us to check this rule button appears at the end of the Re-purchase limit section. Click it to open live chat with a pre-filled question — our support team will review your setup and confirm it works as you expect.