Payment recovery (Dunning)

Learn how to set up Payment Recovery in Joy Subscription to reduce churn from failed payments. Configure retry attempts, delays, and email notifications easily.

What is Payment Recovery?

Payment Recovery is an automated feature that helps you handle failed subscription payments by attempting to charge customers again after a payment failure. Instead of immediately canceling a subscription when a payment fails, this feature gives you control over when and how many times to retry the payment, significantly reducing subscription churn.

Why use this feature

Payment Recovery helps you:

• Reduce subscription churn by automatically retrying failed payments

• Recover lost revenue from temporary payment issues like expired cards or insufficient funds

• Improve customer retention by giving customers more time to update their payment methods

• Automate payment management without manual intervention

• Maintain customer relationships by preventing unnecessary subscription cancellations

Common payment failures that this feature addresses include expired credit cards, insufficient funds, network timeouts, and temporary banking issues.

How to use Payment recovery

Set up payment recovery

Step 1: Access Payment recovery settings

1. In the Joy Subscription dashboard, click Settings in the left sidebar

2. Select Payment recovery from the settings menu

The Payment recovery section will display with a toggle switch and configuration options.

Step 2: Enable and configure payment recovery

Enable the Feature

1. Toggle the Payment recovery switch to enable the feature

2. The status will change from off to on, and configuration fields will become available

Configure Retry attempts

1. In the Maximum number of retry attempts field, enter a number between 1 and 6

Set Retry delay

1. In the Delay before retrying a failed payment field, enter a number between 1 and 10 days

Choose Final Action

1. Click the Action when maximum number of retry attempts reached dropdown

2. Select your preferred action:

   • Do nothing: Marks the order as 'Billing failed' and continues with regular billing schedule

   • Additional options include: Cancel subscription or pause subscription

Enable Email notifications

1. Check the box for Send an email if a billing retry attempt fails if you want to notify customers about failed retry attempts

2. This helps keep customers informed and encourages them to update their payment information

Summary

Payment Recovery is now configured to automatically handle failed subscription payments. The system will:

1. Attempt to retry failed payments based on your specified schedule

2. Send email notifications to customers (if enabled)

3. Take the configured action after maximum retry attempts are reached