Manage subscription

In this guide, learn how to easily manage your customers' subscriptions using the Joy Subscriptions app

Step 1: Access the Subscriptions Section

Begin by clicking on "Subscriptions" in the menu bar.

Here, you will find a comprehensive list of all the subscriptions your customers have signed up for. To locate a specific subscription, you can search by Product Name, Product SKU, customer email...

You can also filter subscriptions by their current status:

• Active

• Paused

• Cancelled

• Expired

Step 2: View Subscription Details

To delve into a specific subscription, simply click on the Subscription ID.

On this detailed view page, you can review all relevant subscription information, including:

• Delivery Frequency, Billing Cycle, and any Advanced Rules you've configured.

• Applied Discounts.

• The Upcoming Order Date.

• The Total Bill for the subscription.

• The Payment Method used.

• The Shipping Address where the orders will be sent.

By following the steps outlined in this guide, you can easily access, review, and manage your customers' subscription details.

Keeping track of subscription statuses and understanding each subscription’s specifics will help you provide better service and ensure that your customers have a seamless experience

If you need further assistance or have any questions, our support team is always here to help.