Manage subscription

In this guide, learn how to easily manage your customers' subscriptions using the Joy Subscriptions app

Step 1: Access the Subscriptions Section

Begin by clicking on "Subscriptions" in the menu bar.

Here, you will find a comprehensive list of all the subscriptions your customers have signed up for. To locate a specific subscription, you can search by Product Name, Product SKU, customer email...

You can also filter subscriptions by their current status:

• Active

• Paused

• Cancelled

• Expired

Step 2: View Subscription Details

To delve into a specific subscription, simply click on the Subscription ID.

On this detailed view page, you can review all relevant subscription information, including:

• Delivery Frequency, Billing Cycle, and any Advanced Rules you've configured. (Can edit)

• Applied Discounts. (Can add/remove)

• The Upcoming Order Date. (Cannot edit here)

• The Total Bill for the subscription. (Cannot edit here)

• The Payment Method used. (Can edit)

• The Shipping Address where the orders will be sent. (Can edit)

Step 3: Add notes to upcoming orders (Optional)

Now you and your customers can also add notes to upcoming subscription orders from Subscriptions page and Customer portal.

This would help both sides better communicate with each other and therefore provide better subscription experience.

Add notes for upcoming orders from Merchant view

Add notes for upcoming orders from Customer view

By following the steps outlined in this guide, you can easily access, review, and manage your customers' subscription details.

Keeping track of subscription statuses and understanding each subscription’s specifics will help you provide better service and ensure that your customers have a seamless experience

If you need further assistance or have any questions, our support team is always here to help.