# Where Can I Cancel the Customer's Subscription?

To cancel a customer’s subscription, follow these steps within the Joy Subscriptions app:

**Step 1:** **Open the Joy Subscriptions App**\
Begin by opening the Joy Subscriptions app from your Shopify admin.

**Step 2:** **Select Subscriptions**\
Navigate to the **Subscriptions** section within the app.

**Step 3:** **Identify the Subscription to Cancel**\
Browse through the list of active subscriptions to find the one you wish to cancel. Click on the specific subscription to open its details.

**Step 4:** **Choose an Action from More Actions**\
In the subscription details, go to the **More Actions** menu. Here, you can select one of the following options:

* **Pause Subscription**: Stop receiving new orders until the customer resumes their subscription.
* **Cancel Subscription**: Permanently cancel the subscription.

<figure><img src="/files/Ju3BRUbYPEqFiYL8POlI" alt=""><figcaption></figcaption></figure>

By following these steps, you can effectively manage and cancel your customer's subscriptions as needed.


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