Set Up Your Form Content
The Widget page is now part of one Widget & Form page. This guide covers where you set how the button behaves (General tab), what the withdrawal form asks customers, and what they see after they submit it (Content tab). For colors and styling, see Customize the Form's Appearance.
Prerequisites
- The Avada Withdrawal Form app must be installed on your store.
- The Avada Withdrawal app embed should be active so the form and button can show. See Add the Withdrawal Form to Your Storefront.
Open the Widget & Form Page
Open Avada Withdrawal Form and go to the Widget & Form page. The page has three tabs: General, Content, and Style.
The Preview panel on this page has three views - Button, Form, and Success (on a narrow screen, Form and Success sit under More views) - so you can check how the button, the form, and the success screen all look without leaving the page.
Choose the Button Behaviour
Open the General tab. In the Button behaviour card, decide what happens when a customer clicks the widget button.
| Option | What it does |
|---|---|
| Open new page | Customers go to the full withdrawal form page |
| Popup | The withdrawal form opens in a popup on the current page |
The Preview panel updates to match your choice - a full page or a popup.
Set the Button Text
Open the Content tab. In the Withdrawal content card, set the Button text shown on the widget.
- Button text is required for your default language.
- For other languages, leave it empty to use the auto-translated default.
Edit Form Field Labels
Still in the Withdrawal content card, the Form field labels table lets you set the text customers see on the form. Each row shows the field, the label shown to customers, and a Visible toggle.
| Field | Default label shown to customers | Visibility |
|---|---|---|
| Form title | Withdraw contract | Always shown (required) |
| Form subtitle | Fill out the form to withdraw your contract. Fields marked with * are required. | Can be hidden |
| Name | Your Name | Always shown (required) |
| Email Address | Always shown (required) | |
| Order number | Order Number | Always shown (required) |
| Order number hint | You'll find the order number in your order confirmation. | Can be hidden |
| Items | Items to Return | Always shown (required) |
| Notes | Additional Notes | Can be hidden |
| Notes placeholder | Which products you want to return, the reason for the return, ... | Can be hidden; follows Notes |
| Consent checkbox | I confirm that I wish to exercise my right of withdrawal within the 14-day withdrawal period | Off by default; see Step 6 |
| Submit button | Submit Request | Always shown (required) |
| Footer text | After submitting, you'll receive a confirmation by email. | Can be hidden |
Enter your own label in any row. On other languages, leave a row empty to use the default. In the Footer text row you can add a clickable link with [Link text](https://example.com) - only http, https, and mailto links work. The Consent checkbox row comes with a ready-made default wording, so you can turn it on as-is or replace it with your own text.
Set Field Visibility
Use the Visible toggle in the Form field labels table to choose which optional fields appear on the form. Five fields can be hidden:
- Form subtitle - the short instruction line below the title
- Order number hint - the helper text that tells customers where to find their order number
- Notes (Additional Notes) - lets customers add extra details
- Notes placeholder - the sample text inside the Notes box. Its toggle is locked while Notes is turned off
- Footer text - the confirmation note shown at the bottom of the form
Turn a field off for a shorter form, or on to give customers more guidance.
The required fields - Form title, Name, Email, Order number, Items, and the Submit button - are always shown and cannot be hidden.
Note: You don't need to set up the list of returnable items. After a customer enters a valid order number and matching email, the form automatically shows an Items to Return section listing the products in that order, so the customer can choose which items and quantities to withdraw. This section appears on its own - there is nothing to configure here.
Require Confirmation Before Submitting
Turn on the Consent checkbox row in the Form field labels table to add a confirmation checkbox customers must tick before they can submit the form.
- Off by default. Once you turn it on, the checkbox is always required - there's no separate toggle to make it optional.
- The checkbox appears just above the Submit button, on both the full withdrawal form page and the popup widget.
- The Submit button stays greyed out until the customer ticks the box, then becomes clickable right away.
- If a customer ticks the box and unticks it again, a short reminder - "Please confirm before submitting." - appears under the checkbox. The reminder doesn't show when the customer first opens the form.
Note: The checkbox itself doesn't change color in any state - only the Submit button's enabled or disabled look changes.
Customize the Success Message
Still in the Withdrawal content card, use the Success message block to set what customers see right after they submit the form.
| Field | What it's for | Visibility |
|---|---|---|
| Heading | The title shown on the success screen | Always shown (required) |
| Message | A short note below the heading | Can be hidden; on by default |
| Button | The text on the button that takes customers back to shopping (e.g. "Continue shopping") | Always shown (required) |
- Enter your own text for any field, or leave it empty to use the default wording.
- Use the Visible toggle to show or hide the Message field. Heading and Button always show and can't be hidden.
- Open the Success tab in the Preview panel to see how your changes look before saving.
Note: Existing stores keep the same success screen they have today until you make a change here - the Message field starts turned on so nothing changes on its own.
Translate per Language
Use the language switcher at the top of the Withdrawal content card to set the button text, field labels, and success message for each storefront language. Nine languages are supported: English, Deutsch, Français, Español, Italiano, Nederlands, 日本語 (Japanese), Svenska, and Dansk.
- Select a language, then enter labels for it
- Leave a field empty to use the auto-translated default for that language
Tip: Custom text you enter is used as-is for that language; empty fields fall back to the default translation.
Save Your Content
- Click Save in the bar that appears at the top of the page to apply your changes. Click Discard to undo them
- Use the Preview panel to confirm the form looks right before you leave
Tips
- Keep field labels short and clear so customers fill the form quickly.
- Use Popup behaviour to keep customers on the page they're browsing.
- Set labels for every language your store sells in to give all customers a clear form.
Related Articles
- Customize the Form's Appearance
- Add the Withdrawal Form to Your Storefront
- Manage Withdrawal Requests
And there you have it! You've set up your withdrawal form's behaviour and content. Customers now see the right fields and labels in their language. If you have any questions or run into any issues, don't hesitate to reach out. We're here to help!