Customize the Confirmation Email

Open the Email Template Editor

Open Avada Withdrawal Form and go to the Email Editor page.

Important: Don't remove legally required information. The template must meet the legal requirements for a withdrawal confirmation (§ 356 BGB).

Edit the Email Content

In the Email content section, write what customers receive.

• Set the Subject line for the email.
• Edit the Body of the message.
• Type @ in the body to insert variables, such as the customer name, order number, or request date.

Tip: Variable tokens typed in the subject are also replaced when the email is sent.

Note: The request date variable now shows the full date, time, and your shop's time zone (GMT offset), so customers always know exactly when their request was received. If your shop's time zone isn't available, the email shows the time in UTC instead. This doesn't change templates that no longer use the date variable.

Set the Sender Details

In the Sender section, control how the email appears in the customer's inbox.

• Set the From name — leave it empty to use your shop name.
• Set the Reply-to email so customer replies reach the right address.

Note: The reply-to field must be a valid email address before you can save.

Send a Test Email

Before going live, check how the email looks.

• In the page header, click Send test email.
• The current template is sent with sample data to your shop email.

Save Your Template

• Click Save in the unsaved changes bar at the top of the page to apply your changes.
• New confirmation emails use your updated template right away.