Configure Email Notifications

Avada Withdrawal Form sends three kinds of email: a confirmation to the customer, a resolved-request update to the customer, and a notification to you. You manage all three from one place on the Settings page.

Open email notification settings

Open Avada Withdrawal Form and go to the Settings page. In the left column, select the Email notification tab.

You'll see two cards:

Card	Email	Sent to
Customer emails	Withdrawal request confirmation	The customer, when they submit a withdrawal request.
Customer emails	Request resolved update	The customer, when you accept, reject, or refund their request.
Store owner emails	Withdrawal request notification	You (the store owner), when a new request comes in.

The Email notification tab with the Customer emails and Store owner emails cards

Withdrawal request confirmation and Withdrawal request notification are turned on by default. Request resolved update starts turned off - turn it on once you've reviewed its content.

Turn each email on or off

Use the toggle on the right of each row to enable or disable that email.

Toggles on the right of each email row

Turn off Withdrawal request confirmation to stop sending the customer their receipt email.
Turn on Request resolved update to email customers automatically when their request is accepted, rejected, or refunded.
Turn off Withdrawal request notification to stop emailing yourself about new requests.
Click Save in the bar that appears at the top of the page to apply your changes.

Note: Request resolved update covers all three outcomes. Turning it on or off applies to the Accepted, Rejected, and Refunded emails together.

Keep the store owner notification on so you never miss a new request, even when you're not in the app.

Open an email to customize it

Click a row (or the › arrow) to open that email's editor, where you can change the subject, body, and sender details.

Withdrawal request confirmation opens the customer confirmation email editor.
Request resolved update opens the resolved-update email editor, where you can edit each outcome (Accepted, Rejected, Refunded) separately.
Withdrawal request notification opens the store owner email editor.

Clicking a row to open that email's editor

Tips

Leave the customer confirmation on to reassure shoppers that their request is being handled.
If you'd rather have the app send resolution updates for you instead of emailing customers by hand, turn on Request resolved update and turn on Auto email customer in Configure Automation.
If your team checks the Withdrawal request page regularly, you can turn off the store owner email to reduce inbox noise.

And there you have it! You've configured your email notifications. The right people are now alerted the moment a withdrawal request is submitted or resolved.

If you have any questions or run into any issues, don't hesitate to reach out. We're here to help!

Configure Automation Customize the Confirmation Email