Introduction
Avada Order Tracking helps Shopify merchants reduce "Where is my order?" support tickets by giving customers a branded, self-serve tracking experience — plus automated notifications, multi-language support, and post-purchase upsells.
What Avada Order Tracking does
| For your customers | For you |
|---|---|
| Look up any order 24/7 using order number or tracking number | Manage all shipments in one admin view with filters by status and carrier |
| See a clear timeline: Ordered → Preparing → In Transit → Out for Delivery → Delivered | Customize the tracking page to match your brand — no code required |
| Get email updates when shipment status changes | Send automated emails at key shipment milestones |
| Browse in their own language (40+ languages supported) | Promote products on the tracking page to increase AOV |
| See carrier information for major couriers worldwide | Get alerted when shipments stall or fail |
| Track delivery performance with built-in Analytics dashboard |
Who this guide is for
Shopify merchants using the Avada Order Tracking app. No coding required — everything in this guide is configurable through the app admin interface.
Getting the app
Avada Order Tracking is free to install with no credit card required. You can find it on the Shopify App Store (opens in a new tab).
Reading order
If you're new to the app, follow these pages in order:
- Getting started — install and first-time setup (5 minutes)
- Tracking page — customize what customers see
- Email notifications — automate shipment updates
- Analytics — track shipping performance metrics
- Storefront experience — understand the customer view
Otherwise, use the sidebar to jump to any feature.
Need help?
- FAQ & troubleshooting for common questions
- In-app chat support is available 24/7 from the app's home page