Translation

Serve your global customers in their own language. The Translation page lets you translate every text element on the tracking page into 40+ languages.

Opening Translation

Click Translation in the app sidebar.

Default language

The Default language dropdown sets what appears when the app can't detect a customer's preferred language. Available defaults:

• English (en)
• German (de)
• Italian (it)
• French (fr)
• Dutch (nl)

If your customers are primarily in a specific region, set the default language to match.

Language detection

Choose how the app decides which language to show each visitor:

Method	How it works
Browser's language	Reads the visitor's browser language preference. Works well for most customers.
Customer's IP	Infers language from the visitor's IP country. Useful if customers don't set browser language.
Store language	Always uses the language currently active on your Shopify store (based on Shopify Markets).

Adding languages

Beyond the 5 defaults, you can add extra languages from a wide list (Arabic, Chinese variants, Japanese, Korean, Vietnamese, and more):

1. Click Add extra languages on the Translation page.
2. Select the target language from the dropdown.
3. The language appears in your list as a new row in the languages table.

The languages table has these columns:

Column	Description
No.	Order index.
Language	Language name and locale code.
Activate	Toggle to enable/disable serving this language to customers.
Last updated	Timestamp of the latest edit.
Action	Edit (pencil) opens the translation editor; Delete removes the language.

Editing a translation

Click Edit on any language row to open the editor. You'll see every translatable field grouped by section:

• Lookup form — heading, button, placeholder texts, error messages.
• Progress bar — labels for the five status steps.
• Tracking information — section headings, field labels.
• Order information — section headings, field labels, "N/A" fallback.
• Messages — success and error messages shown after lookup.

Type the translation into each field. Changes save automatically as you edit.

Enabling/disabling languages

Each language has a toggle:

• On — the language is live. Customers whose detected language matches will see the translated tracking page.
• Off — the language is stored but not served. Use this to draft translations without exposing them yet.

Removing a language

Click the ⋯ menu on any language row and select Delete. The translation is permanently removed.

You cannot delete the default language. To change it, set a new default first.

How customers experience translation

When a customer opens the tracking page:

1. The app detects their language using the method you selected.
2. If a translation exists for that language, the page renders in that language.
3. If no translation exists, the default language is used.

There's no language switcher on the public tracking page — customers see their detected language automatically.

Tips

• Start with your top 3 markets. You don't need to translate into every language at once. Pick the languages your top customer countries speak.
• Get reviews from native speakers. Machine translation is a starting point; have a native speaker review before enabling.
• Keep placeholders clear. Translated "Enter your order number" should match the exact format you use locally.
• Progress bar labels matter. "Out for delivery" may sound awkward literally translated — use natural equivalents.