Frequently Asked Questions
Answers to the questions merchants ask us most about Avada Accessibility.
Widget on Your Storefront
The widget isn't showing on my store. What should I check first?
Check the App embed status in the app. If it reads Off, the widget is not injected into your theme. See App Embed Status.
Can I move the widget button or make it smaller?
Yes. Position, size, icon, and colors are all set in Widget Settings. See Widget General Settings.
Can I put the accessibility link in my footer or menu instead of a floating button?
Yes. Switch the trigger from a floating button to inline text, then place that text where you want it. See Widget Trigger Style: Floating Button vs Inline Text.
My inline text isn't appearing in the menu I chose.
Inline text is attached to a specific element on your theme. If that element is rendered by a theme section the app cannot reach, or the element was changed after you picked it, the text has nowhere to attach. Re-pick the location, save, and reload the storefront with cache cleared.
Can I change the font of the widget?
Yes, the widget can be synced with the fonts used by your Shopify theme so it does not look bolted on.
Which features do visitors actually get?
Contrast and color adjustments, text sizing and spacing, readable fonts, link highlighting, a reading guide, text to speech, and more. See How Does Accessibility Function on Your Store.
Scanner & Reports
Why can't the scanner read my store?
The most common causes are a password-protected or login-gated storefront, a custom domain that is not the one being scanned, or another app that blocks the scanner's requests (IP or bot blockers are a frequent cause). Remove the block for the scan, or scan the domain that is publicly reachable.
I fixed an issue but the scanner still reports it.
Scan results are a snapshot. Re-run the scan after your fix is live; a cached page or a theme change that has not been published will still show the old markup. See Accessibility Scanner.
The scanner reports an issue I don't think is real.
Automated scanning catches what can be checked mechanically and will occasionally flag something a human would pass. Send us the page URL and the flagged element and we will review it.
Where do my reports live?
On the Reports page, where you can filter and search past scans. See Reports.
Can I edit or translate the accessibility statement?
Yes, the statement page generated by the app can be updated. See Update Accessibility Statement.
Compliance
Does installing the app make my store legally compliant?
No app can guarantee legal compliance on its own. The widget plus the scanner cover a large share of what WCAG, ADA, AODA, EAA, and BFSG ask for, but content you publish afterwards still has to be accessible. See Understanding Accessibility Regulations.
What changed on 28 June 2025?
The European Accessibility Act became enforceable for in-scope businesses. See Accessibility Policy: What You Must Know Before 28 June 2025.
Billing
How do plans and impressions work?
Every plan has the same features; the difference is your monthly widget impression allowance. See Plans & Pricing.
What happens when I run out of impressions?
The widget stops being shown on your storefront until the billing cycle resets or you upgrade. Your settings are kept.
Can I cancel at any time?
Yes, and you keep the app and its core features on the Free plan. Charges already started for the current period are still billed in full.
Still Stuck?
Open the live chat inside the app with the page URL and a screenshot. Growth and Scale plans get higher-priority handling.