Frequently Asked Questions — Avada Withdrawal Form

General

What does Avada Withdrawal Form do?

It lets your customers submit contract withdrawal or cancellation requests from your storefront, and gives you an admin to review, track, and update each request.

Where do customer requests appear?

On the Withdrawal request page in the app. Each submission shows the customer, email, order number, status, and date. You can filter, sort, and update statuses right from the list. See Manage Withdrawal Requests.

Why isn't the form showing on my storefront?

The Avada Withdrawal app embed must be on and saved. Check the Theme store app embed badge on the home page; if it reads Off, follow Add the Withdrawal Form & Button to Your Storefront.

How do customers reach the form?

Two ways, and you can use either or both: a floating widget button (on by default on every page) or a link to the Withdrawal Form page in your footer menu. See Configure the Storefront Widget Button.

Can I change what the confirmation email says?

Yes. Go to Settings → Email notification, open Withdrawal request confirmation, and edit the subject, body, and sender. See Customize the Confirmation Email. You can also customize the store owner notification - see Customize the Store Owner Email.

For Your Customers

What does the customer fill in?

The storefront form asks for the customer's Name, Email, and Order number (all required). The app then looks up the order and lets the customer select the items they want to withdraw. An optional Additional notes field can also be shown.

What is the order lookup?

When a customer enters their email and order number, the app verifies the order and shows its line items, so they can request a full or partial (line-item) withdrawal.

Can I hide the optional field?

Yes. Turn off the Notes field in the Form field labels table on the Widget & Form page's Content tab. See Customize the Form's Appearance.

What does the customer see after submitting?

A success message confirming the request was submitted, a note that a confirmation email will arrive shortly, and a Continue shopping button.

Languages

What languages does the admin support?

Six: English, Français, Deutsch, Italiano, Español, and Japanese. Switch languages with the selector on the home page.

Plans & Pricing

What's included for free, and what needs Pro?

The core compliance tools - withdrawal button and form, auto-generated policy page, unlimited requests, customer and store-owner emails, order lookup, and partial withdrawal - are free. Pro unlocks customizing the form and widget, editing email content, and multi-language editing. See Plans & Pricing.

Data & Privacy

Does the app handle GDPR data requests?

Yes. The app supports Shopify's mandatory privacy webhooks for customer data requests, customer data redaction, and shop data redaction, so customer and shop data deletion requests are handled automatically.

What pages does the app create?

On install, two pages are added to your store: Withdrawal Form (where customers submit requests) and Withdrawal Policy (your withdrawal terms).

Can't find your answer? Reach out to our support team — we're here to help!

Customize the Store Owner Email