> For the complete documentation index, see [llms.txt](https://docs.avada.io/avada-eu-withdrawal-form/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.avada.io/avada-eu-withdrawal-form/faq/frequently-asked-questions-avada-withdrawal-form.md).

# Frequently Asked Questions — Avada Withdrawal Form

### General <a href="#general" id="general"></a>

**What does Avada Withdrawal Form do?**

It lets your customers submit contract withdrawal or cancellation requests from your storefront, and gives you an admin to review, track, and update each request.

***

**Where do customer requests appear?**

On the **Withdrawal request** page in the app. Each submission shows the customer, email, order number, status, and date. See [Manage Withdrawal Requests](https://file+.vscode-resource.vscode-cdn.net/Users/vince/dev/shopify-app/withdrawal-forms/docs/User%20Guide/manage-withdrawal-requests/content/manage-withdrawal-requests.md).

***

**Why isn't the form showing on my storefront?**

The **Avada Withdrawal** app embed must be on and saved. Check the **Theme store app embed** badge on the home page; if it reads **Off**, follow [Add the Withdrawal Form to Your Storefront](https://file+.vscode-resource.vscode-cdn.net/Users/vince/dev/shopify-app/withdrawal-forms/docs/User%20Guide/add-withdrawal-form-to-storefront/content/add-withdrawal-form-to-storefront.md).

***

**How do customers reach the form?**

Two ways, and you can use either or both: a floating **Widget** button on every page, or a link to the **Withdrawal Form** page in your footer menu. See [Configure the Storefront Widget](https://file+.vscode-resource.vscode-cdn.net/Users/vince/dev/shopify-app/withdrawal-forms/docs/User%20Guide/configure-storefront-widget/content/configure-storefront-widget.md).

***

**Can I change what the confirmation email says?**

Yes. Edit the subject, body, and sender on the **Email Editor** page. See [Customize the Confirmation Email](https://file+.vscode-resource.vscode-cdn.net/Users/vince/dev/shopify-app/withdrawal-forms/docs/User%20Guide/customize-confirmation-email/content/customize-confirmation-email.md).

***

### For Your Customers <a href="#for-your-customers" id="for-your-customers"></a>

**What does the customer fill in?**

The storefront form asks for the customer's **Name**, **Email**, and **Order number** (all required), plus an optional **Additional information** field.

***

**Can I hide the optional field?**

Yes. Turn off **Show Additional Notes field** on the **Form** page's **Content** tab. See [Customize the Form's Appearance](https://file+.vscode-resource.vscode-cdn.net/Users/vince/dev/shopify-app/withdrawal-forms/docs/User%20Guide/customize-form-appearance/content/customize-form-appearance.md).

***

**What does the customer see after submitting?**

A success message confirming the request was submitted, a note that a confirmation email will arrive shortly, and a **Continue shopping** button.

***

### Languages <a href="#languages" id="languages"></a>

**What languages does the admin support?**

Six: English, Français, Deutsch, Italiano, Español, and Japanese. Switch languages with the selector on the home page. See [Change Your Admin Language](https://file+.vscode-resource.vscode-cdn.net/Users/vince/dev/shopify-app/withdrawal-forms/docs/User%20Guide/multi-language-support/content/multi-language-support.md).

***

### Data & Privacy <a href="#data--privacy" id="data--privacy"></a>

**Does the app handle GDPR data requests?**

Yes. The app supports Shopify's mandatory privacy webhooks for **customer data requests**, **customer data redaction**, and **shop data redaction**, so customer and shop data deletion requests are handled automatically.

***

**What pages does the app create?**

On install, two pages are added to your store: **Withdrawal Form** (where customers submit requests) and **Withdrawal Policy** (your withdrawal terms).

***

### Related Articles <a href="#related-articles" id="related-articles"></a>

* [Getting Started with Avada Withdrawal Form](https://file+.vscode-resource.vscode-cdn.net/Users/vince/dev/shopify-app/withdrawal-forms/docs/User%20Guide/getting-started-with-avada-withdrawal-form/content/getting-started-with-avada-withdrawal-form.md)
* [Manage Withdrawal Requests](https://file+.vscode-resource.vscode-cdn.net/Users/vince/dev/shopify-app/withdrawal-forms/docs/User%20Guide/manage-withdrawal-requests/content/manage-withdrawal-requests.md)
* [Add the Withdrawal Form to Your Storefront](https://file+.vscode-resource.vscode-cdn.net/Users/vince/dev/shopify-app/withdrawal-forms/docs/User%20Guide/add-withdrawal-form-to-storefront/content/add-withdrawal-form-to-storefront.md)

***

*Can't find your answer? Reach out to our support team — we're here to help!*


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.avada.io/avada-eu-withdrawal-form/faq/frequently-asked-questions-avada-withdrawal-form.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.