FAQ
Quick answers to the questions merchants ask most. Each answer links to the page with the full steps.
Cost and account
How much does the app cost?
Nothing. Avada ChatGPT Ads is free. Your ad spend is billed by OpenAI in your ChatGPT Ads account, not through Shopify.
Do I need a ChatGPT Ads account?
Yes. The app works with your own ChatGPT Ads account. You connect it with one Ads API key from Ads Manager. See Getting started.
Which countries can I advertise in?
The ones OpenAI allows for your ad account. The app never picks a country for you. When you leave targeting empty, ads run in every country your account allows.
Is this OpenAI's official app?
No. Avada ChatGPT Ads is built by Avada. It is not made, endorsed or sponsored by OpenAI. If you also use OpenAI's own app, read Already using OpenAI's app?.
Spending and campaigns
Can the app start spending money on its own?
No. Every campaign the app creates starts paused. It starts only when you click Activate, after you see OpenAI's preview. Automatic actions can only pause, never activate.
Why isn't my active campaign showing ads?
OpenAI may still be reviewing it, or the account may need a payment method or a review fix. The Campaigns page shows each campaign's review status and the issues OpenAI reports. See Campaigns.
Can I manage campaigns I made in Ads Manager?
Yes. The Campaigns page lists your ChatGPT Ads campaigns from Ads Manager and from the app.
Product feed
How long until my products show in ChatGPT Ads?
OpenAI processes a product file in about 6 to 8 minutes. The Product feed page then shows how many products were accepted and rejected.
Do price and stock changes reach ChatGPT?
Yes. The app keeps prices and stock up to date on its own, and sends your full catalog again every day.
Does the app change my Shopify products?
Only when you ask. Fix in Shopify on a product issue edits that product in Shopify when you save. Everything else in the app only affects what is sent to OpenAI. See Product issues.
Tracking and privacy
Do I need a cookie banner?
Yes, where your laws require one. The app follows the shopper's choice in Shopify's customer privacy settings. Events go to OpenAI only after a shopper allows marketing cookies, and never after they opt out of the sale or sharing of their data. See Tracking.
What customer data is sent to OpenAI?
With marketing consent, and when advanced matching is on, email, phone and name are hashed before they leave our server. City, postal code and country are sent as they are. The full list is in the Privacy policy.
How long does the app keep event and order data?
30, 60 or 90 days, as set in Settings → Data retention. The default is 90 days.
Results
Why is my true ROAS different from OpenAI's figures?
OpenAI counts conversions it attributes to your ads. True ROAS uses the orders and revenue in your Shopify store that came from ChatGPT ads, after refunds and cancellations. See Performance.
Why does true ROAS show a dash instead of a number?
The app shows ROAS only when your ad account, your store and the orders use the same currency. It never converts between currencies, so if they differ, it shows why instead of a number.
Uninstalling
What happens when I uninstall the app?
The app deletes your saved API keys and its feed, pixel and campaign data. It also asks OpenAI to pause the active campaigns the app created, so nothing keeps spending unwatched. Campaigns you made in Ads Manager are left as they are. Store details, orders and statistics are deleted 48 hours after uninstall.
Still have questions?
Chat with us from the app, any time.