FAQ

Google Merchant Center, Meta (Facebook and Instagram), TikTok and ChatGPT Ads. For Pinterest, Microsoft and other platforms, create an Any platform feed and paste its link there. See Create a feed.

Not on Google. One Google feed can cover several countries that share a language and currency. On Meta, add a Localize feed for each extra country or language. See Create a feed.

No. The feed type, sales channel, main country and fetch schedule are fixed once the feed exists. Duplicate the feed and change the copy instead.

No. The app only reads your products. Edits, rules and templates change your feed, never Shopify.

Only if you tick the box in the delete dialog. Leave it unticked and the products stay live on the channel. See Manage feed.

Syncing stops right away. About 48 hours later, your feeds, files and settings in the app are deleted. The app does not take products off Google or Meta. To do that, delete each feed first and tick the box to also delete its products.

By default an item ID is the feed's ID plus the variant ID, like mrPiF0wWLsE4_47123456789, so two feeds for the same country never clash in Merchant Center. Need IDs in another format, like shopify_US_{product.id}_{variant.id}? Set ID or SKU on the Attributes tab when you create the feed. It locks once the feed exists, so your item IDs never change under the channel. Meta and TikTok feeds always keep the feed ID in front.

Yes. Click Copy feed URL on the feed and add it in Merchant Center as a product source from a file. The file keeps updating on its schedule. Connect Google in Settings to also see approval statuses in the app.

Create a Google feed with the same Feed label and language as the old app's data source, and check its product IDs look like shopify_ZZ_<product ID>_<variant ID>. Merchant Center joins both sources to the same products, then you delete the old source once your Avada feed is live. See Switch from another Google app.

Yes. Create a Meta feed, set Feed type to Localize or Supplement, set Applies to to Existing Meta catalog and pick the catalog. Then set ID mapping to match the catalog's Content IDs. See Localize or supplement an existing catalog.

Updates are not instant. The change reaches your feed at the next sync. To speed it up, click Sync all in Catalog sync, or open the feed and click Update feed. Google or Meta then picks up the new file at its next fetch.

Update feed rebuilds the file Google or Meta collects. Rescan only fetches their latest approval results. See Feed details.

Automatic sync is off until unlocked. Click Unlock auto sync in Catalog sync to ask our team to turn it on. Until then, your feeds refresh when you sync and click Update feed.

They always come from Shopify, so your ads never show a wrong price or sell out-of-stock products. Change them in Shopify, then click Update feed.

Accept the app's updated permissions in Shopify if it asks, then go to Catalog sync and click Sync all. Metafields come in with Products.

Approval is never instant. The channel collects your file at its next fetch, then reviews new products. Google says reviews usually take up to 3 business days. See Google feed and Meta feed.

Pending also counts products Google or Meta hasn't received yet. They move to Active or Disapproved after the channel fetches the file and reviews them. Clicking Rescan right after an update usually shows nothing new.

No. Google hasn't fetched the file yet. Wait until after the fetch time you picked. If it still shows 0 a day later, check that your website is verified in Merchant Center.

The app always holds back out-of-stock products, so shoppers never land on something they can't buy. There is no setting to change this. They stay in the feed's product table and go back into the feed on their own once Shopify shows stock again.

The app holds back products the channel would reject anyway: out of stock, or missing a title, description, brand, image, link or price. Open the feed, click Excluded, and fix the reasons under Feed health.

The channel hasn't reviewed the fix yet. Click Update feed after saving, wait for the next fetch, then click Rescan on Feed health. See Feed details.

That's normal. A Localize feed only changes price, availability or text on your main Meta feed's products. Those products belong to the main feed, so check approval there.

No. Google or Meta decides. The app shows you what to fix and sends the fix at the next update. See how to fix product issues on Google and Meta.

No. Rules only change what the app sends to the channel. Delete the rule and the feed goes back to how it was. See Rules.

The one with the smaller number. Use the arrows on Optimize to change the order.

Yes. New products are checked against your rules on the next sync.

Check the ID column. Its values must match your products exactly. See CSV rules.

In the sheet, click Share and set access to Anyone with the link. Then try again.

Values reach a feed on its next sync. Check the template is added to that feed, and that no rule or template above it sets the same field.

No. It only fills groups that have no category. To get a new suggestion for a group you set, use the AI button on that row and review it before you save. See Category mapping.

Check that the feed's Google product category is set to Category mapping on its Attributes tab. The feed gets the new categories about a minute after you save.

No. The images are used only in your feed. Your Shopify store stays the same. See Image templates.

No. Images are created when you apply a template. Only new or changed images count.

No. Only Primary feeds are listed when you apply a template.

Click Raise limit on the Templates page to ask our team for more. Otherwise, the count resets next month.

Your store is set to read-only. Go to MCP Server → Permissions, choose Full access - read and write, and click Save. See Connect AI assistants.

You hit the hourly limit: 300 look-ups and 20 actions an hour per store. Try again in the next hour.

Click the refresh icon on the Connected agents card. If it still isn't there, the approval didn't finish. Connect again and click Approve at the end.

Your ChatGPT plan must allow custom connectors, and Developer mode must be on in ChatGPT's settings.

No. The app has no paid plans. When you need more, chat with us and we lift the limit for you. See Limits.

Click Claim the offer on the banner. Our team opens your whole catalog, free for 6 months.

Your store has reached 10 feeds. Delete a feed you no longer use, or click Contact us on the banner to raise the limit.

Chat with us from the app. Our team can also help you fix disapprovals and get more products approved.