Cancel Appointment
Overview
Cancelling permanently ends a booking — the time slot is released and the appointment can't be changed afterward. You can cancel from the admin, or let customers cancel their own booking from the confirmation email.
How to Cancel (Merchant)
- Go to Appointments
- Open the appointment, or click its Status Badge directly from the list/calendar
- Choose Cancel
- Optionally enter a reason (up to 500 characters)
- Confirm
Only Approved appointments can be cancelled. Arrived, Completed, No-show, and already Cancelled appointments can't be cancelled again.
The customer receives a cancellation email, and the reason (if any) is shown on the appointment.
Bulk Cancel
Select multiple rows in the Appointments grid → Cancel appointments → confirm. Only the ones still Approved are cancelled; the rest are skipped.
Customer Self-Cancel
Customers can also cancel their own booking from the "Manage my appointment" link in their confirmation email — no login required. If a refund applies, the amount is shown before they confirm, and both you and the customer get an email once it's done.
How Cancelled Appointments Appear
- List: gray Cancelled badge, shown under the All and Past tabs
- Detail: an info banner shows who cancelled it and the reason, and all edit actions are hidden