General
How to Access
- Go to Settings
- The General tab is selected by default
Page Structure
The General tab has five sections:
- Order tag
- Date & time settings
- Store front settings
- Booking Policy
1. Order tag
Set a tag that's added to every Shopify order created via Luna Appointment Booking. Use it to identify booking-generated orders in your Shopify Orders list, segment them in reports, or trigger Shopify Flow automations.
| Field | Required | Notes |
|---|---|---|
| Add tag | No | Type a tag name and press Enter to add. Default: LUNA Appointment Booking App. Click ✕ on a chip to remove it. Multiple tags supported |
Tags are applied to new orders only — existing orders are not retagged.
2. Date & time settings
Set your preferred timezone and date / time formats. These settings apply to all services, both in-app and on the customer-facing booking widget.
| Field | Required | Default | Notes |
|---|---|---|---|
| Timezone | Yes | Store timezone (from Shopify) | Pick from the same timezone list as Shopify. Applies to every service |
| Date format | Yes | MM/DD/YYYY | Options: MM/DD/YYYY · DD/MM/YYYY · MMM DD, YYYY · DD MMM YYYY Affects time slots in-app and on the customer view |
| Time format | Yes | 24-hour | Options: 12-hour (AM/PM) · 24-hour. Affects time slots in-app and on the customer view |
| Calendar start day | Yes | Auto by locale (US → Sunday, other → Monday) | Options: Week starts on Sunday · Week starts on Monday. Affects the in-app Week calendar and the customer view calendar |
3. Store front settings
Customize how customers interact with your booking system on your store.
| Field | Required | Default | Notes |
|---|---|---|---|
| Hide Add to cart button | No | Checked | Hide the Add to cart button on product pages that have an active service |
| Hide Buy it now button | No | Checked | Hide the Buy it now button on product pages that have an active service |
| Lock product quantity | No | Checked | Lock product quantity after the customer selects a time slot. Prevents quantity changes on the cart page. Recommended to avoid overbooking the same slot |
4. Booking Policy
Control whether customers can cancel or reschedule their own appointments through the link in their confirmation email. Applies to all services.
Cancellation
| Field | Required | Default | Notes |
|---|---|---|---|
| Allow customers to cancel their appointment | Toggle | OFF | When ON, the cancel link is included in confirmation emails |
| Cancel at least [N] hours before appointment | Number | 24 | Visible only when the toggle is ON. Minimum lead time before appointment start. Value ≥ 1 |
| Refund policy when customer cancels | Radio | Full refund | Visible only when the toggle is ON. Two options: Full refund — only the appointment amount is refunded; other items in the order are unaffected. No refund — customer keeps the charge, no refund issued |
| Also cancel the Shopify order | Toggle | OFF | Visible only when the toggle is ON. ON → cancelling the appointment also cancels the entire Shopify order (including other products purchased alongside). OFF → only the appointment is cancelled, the order stays active |
Reschedule
| Field | Required | Default | Notes |
|---|---|---|---|
| Allow customers to reschedule their appointment | Toggle | ON | When ON, the reschedule link is included in confirmation emails |
| Reschedule at least [N] hours before appointment | Number | 24 | Visible only when the toggle is ON. Minimum lead time before appointment start. Value ≥ 1 |
When the cancellation toggle is OFF, the cancellation window, refund policy, and "Also cancel order" toggle are hidden. Same for the reschedule fields when the reschedule toggle is OFF.