Reschedule Appointment
Overview
Reschedule moves an appointment to a new date/time without cancelling it — the booking keeps its history and ID, only the time changes. Use this instead of cancel-and-rebook whenever a customer just needs a different slot.
Only Approved appointments can be rescheduled, and they stay Approved afterward.
How to Reschedule (Merchant)
- Go to Appointments and open the appointment
- Click Reschedule (only shown when status is Approved)
- Pick a new date — only days with available slots are selectable, past dates are disabled
- Pick a new time slot — fully booked slots are greyed out
- Optional: turn on Override availability to pick a slot outside business hours or one that's already full
- Optional: add a reason for the change
- Confirm
Once confirmed, the customer gets an email showing the old time → new time, and any connected calendar sync is updated.
Customer Self-Reschedule
Customers can also move their own booking from the "Manage my appointment" link in their confirmation email — no login required. They can pick a new date and time with the same staff member as the original booking (staff can't be changed by the customer). If the slot they picked gets taken in the meantime, they're asked to choose another time.
Reschedule History
Every appointment detail has an Activity / History section listing each reschedule:
"Rescheduled from [old time] to [new time] by [Merchant/Customer] on [date]"
Along with the reason, if one was given. Most recent first.
Rescheduling an appointment with a linked Shopify order doesn't affect the order — only the appointment time changes.