Edit Shipping Address (Customer Flow)
This is what your customers see when they want to fix the shipping address after placing an order. You do not have to do anything for each request — the change applies to the order automatically.
Where the option appears
After checkout, Shopify emails the customer an order confirmation with a View your order button. That link opens the Order Status Page. Our app block sits inline on that page as a card titled Edit your order, with a row labelled Edit shipping address.
If the option is not visible, one of these is true:
- The order is past your configured time window.
- The order is already fulfilled.
- You have Edit address turned off in Settings → Allowed edit types.
What the customer does
- Click the Edit shipping address row → it expands inline (no new page, no modal).
- The current address fields are pre-filled. The customer edits any line.
- Click Save. We validate the address shape, push the change to Shopify, and the row collapses with a green Saved state.
There is no Review & Confirm step — the save is immediate. The customer can re-open the row and edit again as long as the order is still within the rules.
What happens behind the scenes
- Shopify is the source of truth — we update the address on the order via the Admin API and refresh from Shopify on success.
- The change shows up immediately in your Shopify admin order page and on the Activity page inside our app.
- If notifications are set to all events, you get an email summarising the diff. If set to cancel only, this edit is silent.
What we do not allow
- Country change — Shopify recalculates shipping zones / taxes / duties when country changes, which can break the order. Customers can change everything except country.
- Address change after fulfilment — the carrier already has the package. The row hides as soon as fulfilment status flips.