Add an Order Note (Customer Flow)
Order notes are a free-text field on the order. Customers use them for things like "Leave at the back door" or "Gift wrap, please". Both you and the customer can edit the note.
Enabling notes
You control whether customers can edit notes. In Settings → Allowed edit types, turn on Allow customer to add note. The setting is off by default — when off, only you can add notes from the admin.
What the customer sees
On the Order Status Page, inside the Edit your order card, a row labelled Add order note.
- Click the row → it expands with a textarea pre-filled with any existing note.
- Up to 1000 characters.
- Click Save → row collapses with Saved state.
The note appears on the order in your Shopify admin under Notes in the right sidebar — same field merchants have always had.
Limits
- 1000 characters max — we trim and warn before save.
- No HTML / scripts — plain text only, anything tag-like is escaped.
- No PII validation — if a customer types a card number we do not block it. Train your staff to ignore PII in notes.
When notes do not show up
- The merchant has Allow customer to add note off — the row is hidden.
- The order is past the time window — the row is hidden along with the rest of the edit card.
See also
- Edit shipping address — same UX pattern (inline accordion + immediate save)
- Activity page — note edits show up here with full history