Email Delivery
The app sends branded emails for order edits and cancellations, plus three scheduled reminder emails. All of them are configured in Email notifications, and all of them start off.
Immediate emails
Order edited and Order canceled, for both the customer and your staff, are sent immediately when the customer saves. There is no batching and no delay.
If a single save changes several things at once, say the address and a note, that is one edit, so it produces one email covering everything that changed, not one email per field.
Scheduled reminder emails
Three emails are sent later by design:
| When it fires | |
|---|---|
| Payment reminder | After an edit leaves an unpaid balance, following the delay you set. Defaults to 24 hours. Skipped if the balance is paid first. |
| Time left to edit | Shortly before the edit window closes. Only available when a time window is turned on in Editing rules. |
| Store credit expiring soon | Before app-issued store credit expires, seven days ahead by default. Only relevant when Refund destination is store credit and you set an expiry. |
Replacing Shopify's defaults
When you turn one of these emails on, the app suppresses Shopify's matching default email, so customers get your branded version instead of two messages. Turn it off and Shopify's default takes over again.
Recipients
Customer emails go to the customer. Staff emails go to the recipients list in Settings, which starts with your store email and holds up to three addresses.
See also
- Email notifications, turn each email on or off and customize it
- Pay now, where unpaid balances come from
- Refund destination, the store credit expiry reminder