Max Edits per Order
Part of the Edit Limits card (the first card in Settings), alongside the time window. Optional cap on edit sessions per order.
How it works
- Tick Limit edits per order.
- Set a number — e.g.
3. - Save.
From now on, each order can have at most 3 edit sessions. When the limit is hit, the customer-facing widget hides on that specific order with no further explanation.
What counts as one edit
A session is the unit we count, not individual saves. One session = all actions on the same order by the same customer within 5 minutes of the first save.
So if a customer:
- Changes the address, then 30 seconds later adds a note → 1 session.
- Saves a note, comes back 6 minutes later and saves another → 2 sessions.
This rule keeps the cap fair. A nervous customer who edits the same field three times in a row is not punished.
Why session-based?
Earlier versions of the app counted every individual save. Customers hitting the limit by re-reading the address back to themselves was a real support volume problem. Session-based counting fixed it.
When the limit is not useful
- Cancellation does not count — a customer cannot edit-edit-edit-cancel and then create a new order with the same problem. Cancel is its own action.
- Admin edits do not count — when you edit from the Shopify admin, you are not bound by this limit.
- Default is OFF — most merchants do not need it. Turn it on only if you see real abuse.
See also
- How edit sessions work — full session rules
- Activity page — how sessions appear in your log