Privacy Policy

This page summarises how Luna Order Editing collects, uses, and deletes data. The full legal text is at avada.io/privacy (opens in a new tab).

What we collect

From the merchant (your store)

• Store domain, store name, support email — to identify the install.
• Currency, plan, timezone — to render the dashboard correctly.
• App settings (allowed edit types, time window, etc.) — what you typed in.

From customers (when they use the widget)

• Order ID, customer email, the address fields they edited.
• The before and after values — so the merchant can see the diff.
• A timestamp, for activity logging.

We do not collect payment card information, browser fingerprints, or anything not directly tied to the edit.

How we use it

• Power the app — Activity page, emails, dashboard metrics.
• Diagnose bugs — engineering can see anonymised error traces.
• That is it. We do not sell, share, or rent any of this data.

Where it lives

Firestore (Google Cloud, EU region for EU stores, US region for US stores). Encrypted at rest, TLS in transit.

How long we keep it

• Activity log and edit records — retained while the app is installed, then purged after uninstall (see below).
• Aggregated metrics (counts only) — kept for the dashboard.
• PII (customer emails, addresses) — deleted in response to Shopify's redact webhooks and on uninstall.

GDPR webhooks

Shopify sends three GDPR webhooks; we honor all three:

Webhook	Our action
customers/data_request	We email the merchant a JSON export of all data we hold for that customer within 30 days.
customers/redact	We delete all PII for that customer within 30 days, keeping only anonymised counts.
shop/redact	We delete the entire store record within 48 hours.

Uninstall

When you uninstall, Shopify sends app/uninstalled. We:

• Disable the app immediately (no further writes).
• Schedule full data purge in 48 hours (Shopify gives a grace window for re-installs).
• Send shop/redact confirmation back to Shopify when complete.

Sub-processors

Service	Purpose	Region
Google Cloud (Firestore, Cloud Functions)	Hosting + database	Per-store region
Sendgrid	Transactional email	US
Crisp	Live chat / helpdesk	EU

Contact

Data protection officer: [email protected].