Welcome to Luna Order Editing
Self-Service Order Editing for Shopify
Luna Order Editing, a Shopify app by Avada, lets your customers fix their own orders, change the shipping address, edit items, apply a discount code, switch delivery method, add a note, or cancel, directly from the Thank you and Order status pages. Fewer support tickets, fewer wrong-address shipments, happier customers. Every change is logged, and refunds or extra charges are handled automatically.
Discover Luna Order Editing
Get Started
Install the app, set your editing rules, and add the widget through the checkout editor in 2 steps.
Editing Rules
One full-screen editor holding every rule about what customers can change, with a live preview beside it.
Edit Shipping Address
Let customers correct their delivery address field by field, and optionally change the destination country.
Edit Items
Change variant, change quantity, or add and remove products, with automatic charge or refund of the difference.
Cancel an Order
Self-service cancellation with automatic refund and restock, to the original payment method or as store credit.
Translations
Translate every word customers see in the widget, per store language, with an optional machine-translation pass.
Why Luna Order Editing?
| Feature | Luna Order Editing |
|---|---|
| Fewer Support Tickets | Customers fix their own orders |
| Automatic Money Handling | Refunds and extra charges settled without you touching them |
| Refund Your Way | Back to the original payment method, or as store credit that stays in your store |
| You Stay in Control | Time window, per-action rules, per-field address locks, and max edits per order |
| Speaks Your Customer's Language | Every widget string translatable, per store language |
| Branded Emails | Seven emails that replace Shopify's defaults instead of doubling them |
Need Help?
- Browse our FAQ for quick answers
- Check Troubleshooting for common issues
- Email us: [email protected]