Dynamic question
What is the Feature
Dynamic Prompts is a feature that automatically adjusts review questions based on the star rating a customer gives. For example, when a customer leaves a 5-star rating, they might see "What did you like best?" while a 3-star rating might prompt "What could be improved?" This personalized approach helps collect more detailed and relevant feedback.
Benefits
- More relevant customer feedback
- Higher quality reviews
- Better insights for merchants
- Improved user experience
- More detailed product information
- Higher review completion rates
Step-by-Step Guide
Step 1: Navigate to settings
- Go to "Display Reviews"
- Click "Submit form"
- Find the "Suggest Keywords" section
Step 2: Configure prompts for each rating level
- Click to expand each rating level (1-5 stars)
- Enter appropriate prompts for each rating
- Keep prompts clear and concise
- Press Enter after each prompt to save it
- Repeat for all rating levels
Step 3: Save your changes
- Review your prompts for each rating
- Click Save at the top of the page
Watch interactive walkthrough (opens in a new tab)
Tips for Quality Reviews
- Answer the specific question presented
- Provide concrete examples
- Keep feedback constructive and helpful
- Include details that would help other shoppers
Conclusion
Dynamic Questions help create more meaningful reviews by asking the right questions at the right time. This approach leads to better quality feedback that helps both merchants improve their products and future customers make informed decisions. Need help? Contact our support team for assistance with the Dynamic Question feature.